1. All tickets purchased on D'Tour Holiday are issued as Electronic Ticket Receipt (E-Ticket);
2. Once booking is confirmed, any refund or cancellation of ticket is subject to the applicable terms of D'Tour Holiday. In addition, a cancellation fee of RM50 per ticket will be imposed;
3. Please note that certain rates or special offers are not eligible for cancellation or change;
4. D'Tour Holiday disclaims any liability or responsibility for any communication with the Principle. D'Tour Holiday cannot guarantee that any request or communication (e.g. complaint) will be (duly and timely) received/read by, complied with, executed or accepted by the Principle.